J-SEY Customer Support
Manage customer conversations
🔍
🔄
🔔
3
Sophia M
Online ▾
▶ Accept
⇄ Reassign
○ Resolve
⊗ Close
👤 Assign manually
⏳ In queue — waiting for an available agent
CEO Override
⚠️ No response in 10+ min — escalated to supervisor
📎
Send
Staff Workload
Audit Log
Conversation Details
Name
Email
Conversation ID
Status
Assigned Agent
Unassigned
Internal Notes
Closed Conversations
Assign to agent
Cancel
Set your status
Cancel
Going offline — transfer your active conversations?
Transfer all to least-busy agent
Let me pick manually
Remain assigned until resolved
Sophia M
Online ▾